Send a message to a visitor
send_agent_replySend a message from an agent to a visitor in an active conversation, using the session ID to target the correct chat.
Instructions
Send a message, as a human agent, to a real visitor who is chatting right now. Take the conversation over first. The visitor sees this immediately, so show the user the exact wording and get their agreement before calling this.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| message | Yes | The text to send to the visitor. | |
| agent_name | No | Name shown to the visitor. Defaults to the account's agent name. | |
| session_id | Yes | Session id of the conversation. |