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Wagner-Emden-IT-Services

placetel-web-api-mcp-server

Pick a call center call

placetel_pick_call_center_call

Pick an incoming call center call for a specific SIP user by providing the call ID, pick ID, and SIP UID. Use it to route and answer queued calls through the Placetel Web API.

Instructions

Pick a call center call. (POST /call_center_calls/{id}/{pick})

Input Schema

NameRequiredDescriptionDefault
idYesPath parameter id.
pickYesPath parameter pick.
sipuidYesBody field sipuid (required).
response_formatNoOutput format: 'markdown' (human-readable, default) or 'json' (machine-readable).markdown

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv1.0.1

TDQS

C2.6/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=false, idempotentHint=false, destructiveHint=false, and openWorldHint=true, so the safety profile is covered. The description adds only the raw HTTP route (POST /call_center_calls/{id}/{pick}), which merely confirms it is a mutation; it says nothing about side effects on the call, whether it can fail if already picked, or what state changes result.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences with nothing wasted; the purpose and the REST mapping are front-loaded. It is under-specified rather than bloated, which is a completeness problem rather than a structural one.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a non-idempotent, open-world mutation with three required parameters, the definition leaves too much unexplained: what 'pick' does to the call, who is allowed to pick, and what happens on repeat invocation. Annotations carry the safety hints, but the semantic gap around the core action remains.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so baseline is 3. The description's path template implies id and pick are path parameters and sipuid is a body field, but that is already stated in the schema; it adds no meaning to what 'pick' as an integer actually encodes.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose3/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a verb ('Pick') and a resource ('call center call'), so the general domain is clear, but 'pick' is undefined jargon that an agent cannot confidently interpret (answer? claim? select from queue?). It does not distinguish this from siblings such as placetel_cti_answer or placetel_list_call_center_calls, and the sentence largely restates the title.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this instead of placetel_cti_answer, placetel_initiate_call, or the call-center listing tools. No preconditions (must an agent be assigned, must the call be queued) are mentioned, leaving selection entirely to inference.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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