AI integration status. (GET /ai/status) Read-only.

Fetch all call center agents. (GET /call_center_agents) Read-only.

Create an agent. (POST /call_center_agents)

Update an agent. (PUT /call_center_agents/{id})

Fetch all call center calls. (GET /call_center_calls) Read-only.

Pick a call center call. (POST /call_center_calls/{id}/{pick})

Fetch all call center queues. (GET /call_center_queues) Read-only.

Create a queue. (POST /call_center_queues)

Update a queue. (PUT /call_center_queues/{id})

Get call detail records. (GET /call_detail_records) Read-only.

Fetch all incoming calls. (GET /calls) Read-only.

Initiate a call. (POST /calls)

Retrieve a call. (GET /calls/{id}) Read-only.

Delete a call. (DELETE /calls/{id}) Destructive.

Fetch all contacts of the Placetel account. Supports field filters, number search and pagination. Read-only.

Returns a list of contact objects (id, first_name, last_name, company, phone/mobile numbers, email, tags, ...).

Create a new contact. Provide any subset of contact fields (all optional). Returns the created contact object.

Retrieve a single contact by its numeric id. Read-only.

Update an existing contact by id. Provide the fields to change. Returns the updated contact.

Delete a contact by id. Destructive and irreversible.

Answer. (POST /cti/{mac}/answer)

Blind transfer. (POST /cti/{mac}/blind_transfer)

Complete conference. (POST /cti/{mac}/complete_conference)

Complete transfer. (POST /cti/{mac}/complete_transfer)

Decline. (POST /cti/{mac}/decline)

Dial. (POST /cti/{mac}/dial)

Dial digit. (POST /cti/{mac}/dial_digit)

Hangup. (POST /cti/{mac}/hangup)

Hold. (POST /cti/{mac}/hold)

Resume. (POST /cti/{mac}/resume)

Start conference. (POST /cti/{mac}/start_conference)

Start transfer. (POST /cti/{mac}/start_transfer)

Send DTMF Digits. (POST /cti/{mac}/send_dtmf_digits)

Get config params. (GET /cti/{mac}) Read-only.

Set config params. (PUT /cti/{mac})

Fetch all devices. (GET /devices) Read-only.

Fetch in- and outbound faxes. (GET /faxes) Read-only.

Create outbound fax. (POST /faxes)

Fetch specific fax. (GET /faxes/{id}) Read-only.

Delete a fax. (DELETE /faxes/{id}) Destructive.

Fetch all groups. (GET /groups) Read-only.

Create a group. (POST /groups)

Fetch a group. (GET /groups/{id}) Read-only.

Update a group. (PUT /groups/{id})

Delete a group. (DELETE /groups/{id}) Destructive.

Integration. (GET /microsoft_teams/integration) Read-only.

Import user. (POST /microsoft_teams/users)

Fetch all users. (GET /microsoft_teams/users) Read-only.

Sync user. (PATCH /microsoft_teams/sync/{sip_user_id})

Disconnect user. (DELETE /microsoft_teams/users/{sip_user_id}) Destructive.

List profiles for a number. (GET /numbers/{number_id}/profiles) Read-only.

Creates a new profile for a number. (POST /numbers/{number_id}/profiles)

Activates a profile for a number. (PUT /numbers/{number_id}/profiles)

Delete a profile for a number. (DELETE /numbers/{number_id}/profiles/{id}) Destructive.

Activate a number. (POST /numbers/{id}/activation)

Deactivate a number. (DELETE /numbers/{id}/activation) Destructive.

Get all numbers. (GET /numbers) Read-only.

Retrieve a number. (GET /numbers/{id}) Read-only.

Fetch all prompts. (GET /prompts) Read-only.

Create a prompt. (POST /prompts)

Retrieve a prompt. (GET /prompts/{id}) Read-only.

Update a prompt. (PUT /prompts/{id})

Delete a prompt. (DELETE /prompts/{id}) Destructive.

Get all phone provisionings. (GET /provisionings) Read-only.

Creates a phone provisionings. (POST /provisionings)

Retrieve a phone provisionings. (GET /provisionings/{id}) Read-only.

Update a phone provisionings. (PUT /provisionings/{id})

Delete a phone provisionings. (DELETE /provisionings/{id}) Destructive.

Retrieve a phone provisionings custom configurations. (GET /provisionings/{id}/custom_configurations) Read-only.

Update or create a phone provisionings custom configuration key. (PUT /provisionings/{id}/custom_configurations)

Delete a phone provisionings custom configuration key. (DELETE /provisionings/{id}/custom_configurations/{custom_configuration_id}) Destructive.

Trigger reconfiguration of a phone. (POST /provisionings/{id}/reconfigure)

Fetch call recordings. (GET /recordings) Read-only.

Fetch specific recording. (GET /recordings/{id}) Read-only.

Delete a recording. (DELETE /recordings/{id}) Destructive.

Get all routing plans. (GET /routing_plans) Read-only.

Create a routing plan. (POST /routing_plans)

Get a routing plan. (GET /routing_plans/{id}) Read-only.

Update a routing plan. (PUT /routing_plans/{id})

Delete a routing plan. (DELETE /routing_plans/{id}) Destructive.

Get a routing plans objects. (GET /routing_plans/{id}/routings) Read-only.

Simulate the usage of a routing plan. (GET /routing_plans/{id}/simulate) Read-only.

Get all routings. (GET /routings) Read-only.

Create a routing object. (POST /routings)

Retrieve routing. (GET /routings/{number_or_id}) Read-only.

Update routing. (PUT /routings/{number_or_id})

Delete a routing object. (DELETE /routings/{number_or_id}) Destructive.

Fetch all SIM cards. (GET /sim_cards) Read-only.

Retrieve a SIM card. (GET /sim_cards/{id}) Read-only.

Short codes. (GET /sip_users/{id}/short_codes) Read-only.

Create short code. (POST /sip_users/{id}/short_codes)

Delete short code. (DELETE /sip_users/{id}/short_codes/{code_id}) Destructive.

Fetch all sip users. (GET /sip_users) Read-only.

Create a sip user. (POST /sip_users)

Fetch a sip user. (GET /sip_users/{id}) Read-only.

Update a sip user. (PUT /sip_users/{id})

Delete a sip user. (DELETE /sip_users/{id}) Destructive.

Get all sites. (GET /sites) Read-only.

Retrieve a site. (GET /sites/{id}) Read-only.

Send SMS. (POST /sms)

List subscriptions. (GET /subscriptions) Read-only.

Add a subscription. (PUT /subscriptions)

Delete a subscription. (DELETE /subscriptions/{id}) Destructive.

Fetch all users. (GET /users) Read-only.

Create new subuser. (POST /users)

Fetch user by ID. (GET /users/{id}) Read-only.

Update a subuser. (PUT /users/{id})

Delete a subuser. (DELETE /users/{id}) Destructive.

Reset password for account. (POST /users/{id}/password_reset)

Reset two factor authentication for user. (DELETE /users/{id}/two_factor_authentication) Destructive.

Me. (GET /me) Read-only.

Fetch all Webex users. (GET /webex/users) Read-only.

Create a Webex user. (POST /webex/users)

Fetch Webex license for user. (GET /webex/users/{id}/license) Read-only.

Assign Webex license to user. (POST /webex/users/{id}/license)

Update Webex license for user. (PATCH /webex/users/{id}/license)

Fetch numbers for user. (GET /webex/users/{id}/numbers) Read-only.

Update numbers for user. (PATCH /webex/users/{id}/numbers)

Delete a Webex user. (DELETE /webex/users/{id}) Destructive.

List all Webex workspaces. (GET /webex/workspaces) Read-only.

Create a Webex workspace. (POST /webex/workspaces)

Fetch a single Webex workspace. (GET /webex/workspaces/{id}) Read-only.

Fetch fax settings for a number. (GET /webex/numbers/{number_or_id}/fax_settings) Read-only.

Configure a number as a fax number. (PUT /webex/numbers/{number_or_id}/fax_settings)

Remove the fax configuration from a number. (DELETE /webex/numbers/{number_or_id}/fax_settings) Destructive.