update_incident_state
Modify an incident's state to control its workflow, such as sending it back to ReliaQuest or to the customer for further action.
Instructions
Change an incident's state (e.g. send back to ReliaQuest). input: UpdateIncidentStateInput { incidentId, state (e.g. PENDING_RQ, PENDING_CUSTOMER), comment }. Variables: input. Example variables: {"input":{"comment":"","incidentId":"","state":"PENDING_CUSTOMER"}}
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| input | Yes | GraphQL: UpdateIncidentStateInput! | |
| customer_slug | No | Override the x-reliaquest-customer (OpCo) header. |