conversation_transcript
Retrieve a time-aligned transcript for a Genesys Cloud conversation using its UUID. Includes speaker labels, utterance timestamps, and sentiment annotations where available.
Instructions
Retrieves a structured transcript of the conversation, including speaker labels, utterance timestamps, and sentiment annotations where available. The transcript is formatted as a time-aligned list of utterances attributed to each participant (e.g., customer or agent)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| conversationId | Yes | The UUID of the conversation to retrieve the transcript for (e.g., 00000000-0000-0000-0000-000000000000) |