conversation_sentiment
Retrieve sentiment scores for Genesys Cloud conversations, returning a numeric value and positive, neutral, or negative label from customer phrases.
Instructions
Retrieves sentiment analysis scores for one or more conversations. Sentiment is evaluated based on customer phrases, categorized as positive, neutral, or negative. The result includes both a numeric sentiment score (-100 to 100) and an interpreted sentiment label.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| conversationIds | Yes | A list of up to 100 conversation IDs to retrieve sentiment for |