conversation_topics
Retrieve detected Speech and Text Analytics topics for a conversation to identify business intents such as cancellations or billing inquiries.
Instructions
Retrieves Speech and Text Analytics topics detected for a specific conversation. Topics represent business-level intents (e.g. cancellation, billing enquiry) inferred from recognised phrases in the customer-agent interaction.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| conversationId | Yes | A UUID for a conversation. (e.g., 00000000-0000-0000-0000-000000000000) |