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SSIG-IT

3CX MCP Server

by SSIG-IT

get_queue_agents

Retrieve agents assigned to a specific queue, including their login status. Optionally filter to show only currently logged-in agents.

Instructions

Use this when the user asks 'who is in queue X?', 'which agents are logged into 802?', or 'who is working the support queue?'. Resolves the queue by number or name, then returns its agents with login status. Set loggedInOnly=true to show only currently logged-in agents.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
queueYesQueue number or queue name, e.g. '802' or 'Support'.
loggedInOnlyNoIf true, only agents that appear logged in are returned.
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It explains the resolution behavior (by number or name) and the effect of the loggedInOnly parameter, adding helpful context beyond the schema.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three sentences with no wasted words, front-loaded with usage examples and parameter behavior. Extremely concise and scannable.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema exists, but the description states it returns agents with login status. While the exact response structure is missing, the description is sufficient for a simple list tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline 3. The description adds minor value by clarifying that queue accepts both number and name, and loggedInOnly defaults to false, but these details are mostly evident from the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool resolves a queue by number or name and returns its agents with login status, with explicit query examples like 'who is in queue X?' making the purpose unmistakable.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives explicit trigger phrases for when to use the tool and describes the optional loggedInOnly filter, but does not mention when not to use it or suggest alternative tools among siblings.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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