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SSIG-IT

3CX MCP Server

by SSIG-IT

get_active_calls

Retrieve all live calls on the 3CX system, including caller and callee information, duration, and status.

Instructions

Returns all currently active (live) calls on the 3CX system. Each call includes caller/callee info, duration, and status. Returns an empty array if no calls are in progress. Use this for 'who is on the phone right now?' questions.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Discloses that it returns live calls and empty array if none. No annotations are provided, so the description carries the full burden. It does not disclose permissions, rate limits, or side effects, but covers basic behavior adequately.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with the main action. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no parameters and no output schema, the description explains the output fields (caller/callee, duration, status). It is complete for a simple list tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

No parameters; schema coverage is 100%. The description does not need to add parameter info, and the baseline for 0 parameters is 4.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it returns currently active (live) calls with specific fields (caller/callee, duration, status). It distinguishes from siblings like get_call_history (past calls) and get_extension_status (extension status).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly says 'Use this for "who is on the phone right now?" questions', providing clear when-to-use guidance. No explicit when-not-to-use, but the purpose is specific enough.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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