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Matt-Beyond-Tech

SuperOps MCP Server

superops_tickets_update

Update existing tickets by changing status, priority, assignment, or adding resolution notes to manage support workflows.

Instructions

Update an existing ticket - change status, priority, assignment, or add resolution.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusNoNew status: Open, In Progress, Pending, Resolved, Closed
priorityNoNew priority: Low, Medium, High, Critical
ticketIdYesThe ticket ID to update
assigneeIdNoID of technician to assign
resolutionNoResolution notes (for resolving/closing tickets)
techGroupNameNoName of technician group to assign
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must disclose behavioral traits (e.g., mutation side effects, error handling, authorization). It only repeats 'update' without describing expected behavior or consequences, such as whether the update is partial or full.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single sentence with 11 words, front-loading the verb 'Update' and listing the key aspects. No unnecessary information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has 6 parameters, no output schema, and no annotations. The description does not mention return values, error conditions, or that at least one field besides ticketId should be provided. It is insufficient for agents to use the tool reliably without inspecting the schema.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema already describes each parameter. The description adds a summary of which aspects can be changed, but no deeper meaning or usage context beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Update an existing ticket' and enumerates the updatable fields (status, priority, assignment, resolution). It uses a specific verb-resource pair and distinguishes from sibling tools like create, get, add_note, and log_time.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use vs. alternatives, such as when to use this tool instead of create or add_note. No exclusions or prerequisites are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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