Skip to main content
Glama
Matt-Beyond-Tech

SuperOps MCP Server

superops_tickets_create

Create a ticket in SuperOps.ai with required subject and client ID, plus optional priority, requester, and assignment details.

Instructions

Create a new ticket in SuperOps.ai.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
subjectYesTicket subject/title
clientIdYesClient account ID
priorityNoTicket priority: Low, Medium, High, or Critical
descriptionNoDetailed description of the issue
categoryNameNoService category name
techGroupNameNoName of the technician group to assign
requesterEmailNoEmail of the person reporting the issue
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description should detail side effects (e.g., data creation), required permissions, or rate limits. It mentions none, leaving the agent to infer the tool's mutation behavior and potential impacts.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single short sentence, which is concise but overly terse given the tool's 7 parameters. It sacrifices necessary context for brevity.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Despite a rich schema, the description does not explain return values (e.g., ticket ID), error cases, or system behavior after creation. Combined with no output schema and no annotations, this leaves critical gaps for an AI agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so each parameter has a basic description (e.g., 'Client account ID'). The tool description adds no extra meaning, such as that categoryName must match a predefined list or that requesterEmail is optional. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Create a new ticket in SuperOps.ai' clearly states the verb (create) and resource (ticket), and is distinct from sibling tools like superops_tickets_add_note or superops_tickets_update, which operate on existing tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives such as superops_tickets_list or superops_custom_mutation. It does not specify conditions like requiring a valid clientId or avoiding duplicate ticket creation.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/Matt-Beyond-Tech/superops-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server