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Matt-Beyond-Tech

SuperOps MCP Server

superops_tickets_get

Retrieve detailed ticket information by its ID. Includes status, priority, assigned technician, and more.

Instructions

Get detailed information for a specific ticket by its ID.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe unique ticket ID
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must cover behavioral traits. 'Get' implies non-destructive read, but no explicit statement about side effects, authorization, or rate limits is given. The description is adequate but not thorough.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that front-loads the verb and resource, with no redundant words. It is maximally concise for the information provided.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the low complexity (one required parameter, no output schema), the description is functionally complete for a typical get-by-ID operation. It lacks details on return format but that is acceptable without an output schema.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, and the description does not add extra meaning beyond the schema. The single parameter 'ticketId' is described in the schema, so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Get') and the resource ('detailed information for a specific ticket by its ID'). It distinguishes from sibling tools like list or create, but could be more specific about what 'detailed information' includes.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implicitly conveys use when you have a ticket ID, but provides no explicit guidance on when to use this tool over alternatives (e.g., superops_tickets_list) or when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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