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Matt-Beyond-Tech

SuperOps MCP Server

superops_tickets_list

List SuperOps.ai tickets filtered by status, priority, client account, or assigned technician.

Instructions

List tickets in SuperOps.ai. Can filter by status, priority, client, or assignee.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
maxNoMaximum number of results (default: 50, max: 500)
cursorNoPagination cursor for fetching next page
statusNoFilter by status(es): Open, In Progress, Pending, Resolved, Closed
clientIdNoFilter by client account ID
priorityNoFilter by priority(ies): Low, Medium, High, Critical
assigneeIdNoFilter by assigned technician ID
unassignedNoShow only unassigned tickets
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided. The description lacks behavioral details such as pagination, rate limits, or side effects. It doesn't disclose that the tool is read-only or how results are paginated.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single short sentence, concise but lacking structure. It would benefit from mentioning pagination or default limits.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With 7 parameters, no output schema, and no annotations, the description is incomplete. It omits pagination behavior (cursor, max), which is critical for a list tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with parameter descriptions. The tool description adds only a summary of filters, adding no new meaning beyond the schema. Baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('List'), resource ('tickets in SuperOps.ai'), and indicates filtering capabilities, distinguishing it from sibling tools like superops_tickets_get (single ticket) or superops_tickets_create.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description lists filterable fields (status, priority, client, assignee), implying usage for listing with filters. It doesn't explicitly state when not to use or name alternatives, but the sibling tool set provides implicit differentiation.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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