get_tickets_notes
Retrieve notes for multiple Autotask tickets at once by providing task IDs or ticket numbers. Avoids repeated calls for bulk note extraction.
Instructions
Get notes for multiple tickets in bulk.
Retrieve all human-created notes for specified tickets. You can provide either task IDs, ticket numbers, or both. This is more efficient than calling get_ticket_details multiple times when you only need the notes.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| task_ids | No | Optional list of task IDs (integers). Example: [12345, 67890] | |
| task_numbers | No | Optional list of ticket numbers (strings). Example: ["T20240101.0001", "T20240102.0005"] |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |