get_related_tickets
Discover tickets semantically similar to any Autotask ticket using AI-powered vector search and re-ranking to uncover patterns, shared root causes, and related issues.
Instructions
Find tickets semantically related to a given ticket using vector similarity and AI re-ranking.
This tool finds tickets that are similar in content, topic, or issue type by:
Using vector embeddings to find semantically similar tickets
Re-ranking results with an AI model for optimal relevance
Returning the most related tickets with relevance scores
This is useful for:
Finding similar issues or tickets
Discovering patterns across related tickets
Finding tickets that might share the same root cause
Research and analysis of ticket trends
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | Page number (default: 1). Note: Currently only page 1 is supported. | |
| task_id | Yes | The numeric task ID of the ticket to find related tickets for | |
| per_page | No | Results per page (default: 10, max: 30) |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |