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JM-Addington

Autotask Search

by JM-Addington

get_tickets_details

Retrieve complete ticket details for multiple IDs in a single request, including all notes and time entries.

Instructions

Get complete details for multiple tickets including all notes and time entries.

This tool fetches full ticket information for multiple tickets in a single request. More efficient than calling get_ticket_details multiple times when you need details for several tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
task_idsYesList of task IDs to retrieve (max 50)

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the burden of behavioral disclosure. It adds some useful context by noting the single-request nature and that it includes 'all notes and time entries.' However, it does not discuss limitations, error behavior, or whether the operation is read-only, which is a notable gap for a tool without annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is appropriately concise, front-loaded with the main purpose in the first sentence, and every sentence earns its place by adding batch context or usage guidance. No redundant or excessive wording.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description covers the tool's purpose, batch behavior, and content (notes/time entries) adequately for a simple read operation. Since an output schema exists and the parameter schema is complete, the description does not need to explain return values or parameter details. Minor gaps like lack of explicit read-only indication are offset by the clear 'Get' phrasing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% (one parameter task_ids with a clear description including max 50). The description adds no additional detail about the parameter itself, only reiterating that it handles multiple tickets. Baseline 3 is appropriate since the schema already does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's purpose: 'Get complete details for multiple tickets including all notes and time entries.' It uses a specific verb ('Get') with a resource ('complete details for multiple tickets') and explicitly differentiates from the sibling tool get_ticket_details by emphasizing the batch capability and efficiency ('More efficient than calling get_ticket_details multiple times').

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly states when to use this tool: 'when you need details for several tickets.' It also names the alternative approach (calling get_ticket_details multiple times) and implies this tool is more efficient, providing clear usage guidance versus alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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