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list_tickets

List tickets in a queue with optional search and pagination. Retrieve open or closed tickets, each with a link to its web UI page.

Instructions

List tickets in a queue. Returns open tickets by default; set closed=true for closed tickets. Supports search and pagination. Each ticket includes a link to its page in the web UI.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number (default: 1)
limitNoMax results per page (default: 50)
queueYesQueue ID
closedNoList closed tickets instead of open ones (default: false)
searchNoSearch term matched against subject and submitter email
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Without annotations, the description discloses return behavior (open by default, web UI link) but omits details like rate limits, auth, or pagination limits beyond schema.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three concise sentences, no fluff, main action stated first.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Adequate for a list tool; mentions search, pagination, and UI links. Missing error handling or rate limits, but acceptable.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema covers all parameters (100%). The description adds context (closed flag, search/pagination) but does not significantly enhance schema descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it lists tickets in a queue, with default open tickets. It distinguishes from siblings like get_ticket (single ticket) and list_queues (queues).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It explains default behavior and how to get closed tickets. However, it does not explicitly advise when to use alternatives like get_ticket for a specific ticket.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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