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get_ticket

Retrieve full details of a ticket, including description, priority, due date, and a link to the web interface, by specifying the ticket ID.

Instructions

Get full details of a single ticket including description, priority, due date, and a link to the web UI

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketYesTicket ID
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description should disclose behaviors like read-only nature, but it only lists returned fields. It does not explicitly state the tool is non-destructive or safe, though it's implied by 'get'.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single 16-word sentence that is clear and front-loaded with the purpose. No redundancy or unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description covers what the tool does and what fields are returned. However, it does not explain where to obtain the ticket ID (e.g., from list_tickets) or handle errors when ticket not found. For a simple retrieval tool, it is adequate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema covers the parameter with 'Ticket ID' description. The overall description adds value by listing the fields returned, giving context beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves full details of a single ticket, listing specific fields (description, priority, due date, web link). It distinguishes from sibling tools like list_tickets which likely return summaries.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The user must infer that this tool is for detailed view of one ticket, while list_tickets is for summaries. No explicit when-to-use or when-not-to-use guidance is provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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