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Server Configuration

Describes the environment variables required to run the server.

NameRequiredDescriptionDefault
HIT_BASE_URLYesBase URL of your HIT instance (e.g. https://support.example.com)
HIT_API_TOKENYesBearer token, base64(username:apitoken) from HIT's apitokens table

Capabilities

Features and capabilities supported by this server

CapabilityDetails
tools
{
  "listChanged": true
}

Tools

Functions exposed to the LLM to take actions

NameDescription
list_queuesA

List all support queues the authenticated user has access to

list_ticketsA

List tickets in a queue. Returns open tickets by default; set closed=true for closed tickets. Supports search and pagination. Each ticket includes a link to its page in the web UI.

get_ticketA

Get full details of a single ticket including description, priority, due date, and a link to the web UI

list_templatesB

List ticket templates available in a queue

Prompts

Interactive templates invoked by user choice

NameDescription

No prompts

Resources

Contextual data attached and managed by the client

NameDescription

No resources

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