hit-mcp
Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
| HIT_BASE_URL | Yes | Base URL of your HIT instance (e.g. https://support.example.com) | |
| HIT_API_TOKEN | Yes | Bearer token, base64(username:apitoken) from HIT's apitokens table |
Instructions
Guidance the server publishes about itself, which clients place ahead of the tool catalog so the model reads it before choosing anything.
This server publishes no instructions, or was last inspected before Glama recorded them.
Capabilities
Features and capabilities supported by this server
Protocol revision2025-11-25
| Capability | Details |
|---|---|
| tools | {
"listChanged": true
} |
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
| list_queuesA | List all support queues the authenticated user has access to |
| list_ticketsA | List tickets in a queue. Returns open tickets by default; set closed=true for closed tickets. Supports search and pagination. Each ticket includes a link to its page in the web UI. |
| get_ticketA | Get full details of a single ticket including description, priority, due date, and a link to the web UI |
| list_templatesB | List ticket templates available in a queue |
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
No prompts | |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
No resources | |
TDQS
Scored across 4 tools
Each tool targets a distinct resource: individual ticket details, queues, templates, and ticket lists. No overlap in functionality.
All tools follow a consistent verb_noun pattern with underscores: get_ticket, list_queues, list_templates, list_tickets.
4 tools is a reasonable number for a read-only ticket system interface, each serving a clear purpose without being excessive.
The tool set is limited to read operations (list/get) and lacks any create, update, delete, or action tools for tickets, leaving significant gaps for a full workflow.