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list_templates

Retrieve ticket templates for a specific queue by providing its ID.

Instructions

List ticket templates available in a queue

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
queueYesQueue ID
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are present. The description only states that it lists templates, but does not disclose behavioral details such as pagination, filtering, rate limits, return format, or whether it performs a read operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, concise sentence with no wasted words. However, it could include more information without becoming verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given one parameter, no output schema, and no annotations, the description is minimal but adequate for a straightforward list operation. It does not explain the return structure or pagination.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% (parameter 'queue' with description 'Queue ID'). The description reinforces the parameter's role but adds minimal additional meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'list', the resource 'ticket templates', and the scope 'available in a queue'. It distinguishes from sibling tools like get_ticket (single ticket), list_queues, and list_tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is given on when to use this tool versus alternatives or when not to use it. Sibling tools are listed but not differentiated.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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