ninja_update_ticket
Updates an existing ticket's details including status, subject, assignee, severity, priority, and tags.
Instructions
Update an existing ticket (status, subject, assignee, severity, priority, tags, etc.).
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticketId | Yes | Ticket ID | |
| status | No | New status ID | |
| subject | No | Updated subject | |
| assignedAppUserId | No | Assigned technician user ID | |
| severity | No | ||
| priority | No | ||
| tags | No | Updated tags | |
| locationId | No | Updated location ID | |
| nodeId | No | Updated device ID |
Implementation Reference
- src/tools/ticketing.ts:94-96 (handler)The handler function for ninja_update_ticket. It destructures ticketId from args and passes the remaining body to a PUT request to /ticketing/ticket/{ticketId}.
handler: async ({ ticketId, ...body }, client: NinjaOneClient) => client.put(`/ticketing/ticket/${ticketId}`, body), }, - src/tools/ticketing.ts:72-92 (schema)Input schema for ninja_update_ticket. Required: ticketId. Optional: status, subject, assignedAppUserId, severity, priority, tags, locationId, nodeId.
inputSchema: { type: 'object', required: ['ticketId'], properties: { ticketId: { type: 'number', description: 'Ticket ID' }, status: { type: 'string', description: 'New status ID' }, subject: { type: 'string', maxLength: 200, description: 'Updated subject' }, assignedAppUserId: { type: 'number', description: 'Assigned technician user ID' }, severity: { type: 'string', enum: ['NONE', 'MINOR', 'MODERATE', 'MAJOR', 'CRITICAL'], }, priority: { type: 'string', enum: ['NONE', 'LOW', 'MEDIUM', 'HIGH'], }, tags: { type: 'array', items: { type: 'string' }, description: 'Updated tags' }, locationId: { type: 'number', description: 'Updated location ID' }, nodeId: { type: 'number', description: 'Updated device ID' }, }, }, - src/tools/ticketing.ts:68-96 (registration)Tool registration as part of the ticketingTools array. The tool definition includes name (ninja_update_ticket), description, inputSchema, and the handler.
{ tool: { name: 'ninja_update_ticket', description: 'Update an existing ticket (status, subject, assignee, severity, priority, tags, etc.).', inputSchema: { type: 'object', required: ['ticketId'], properties: { ticketId: { type: 'number', description: 'Ticket ID' }, status: { type: 'string', description: 'New status ID' }, subject: { type: 'string', maxLength: 200, description: 'Updated subject' }, assignedAppUserId: { type: 'number', description: 'Assigned technician user ID' }, severity: { type: 'string', enum: ['NONE', 'MINOR', 'MODERATE', 'MAJOR', 'CRITICAL'], }, priority: { type: 'string', enum: ['NONE', 'LOW', 'MEDIUM', 'HIGH'], }, tags: { type: 'array', items: { type: 'string' }, description: 'Updated tags' }, locationId: { type: 'number', description: 'Updated location ID' }, nodeId: { type: 'number', description: 'Updated device ID' }, }, }, }, handler: async ({ ticketId, ...body }, client: NinjaOneClient) => client.put(`/ticketing/ticket/${ticketId}`, body), },