search_tickets_by_customer
Retrieve customer support tickets by email or ID with optional date filters to analyze their interaction history efficiently within the MCP Server for Intercom.
Instructions
Searches for tickets by customer email or ID with optional date filtering.
Required: customerIdentifier (email/ID) Optional: startDate, endDate (DD/MM/YYYY format)
Use when analyzing a customer's support history.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| customerIdentifier | Yes | Customer email or ID to search for | |
| endDate | No | Optional end date in DD/MM/YYYY format (e.g., '21/01/2025') | |
| startDate | No | Optional start date in DD/MM/YYYY format (e.g., '15/01/2025') |