MCP Server for Intercom

MCP Server for Intercom

An MCP-compliant server that enables AI assistants to access and analyze customer support data from Intercom.

Features

• Search conversations and tickets with advanced filtering
• Filter by customer, status, date range, and keywords
• Search by email content even when no contact exists
• Efficient server-side filtering via Intercom's search API
• Seamless integration with MCP-compliant AI assistants

Installation

Prerequisites

• Node.js 18.0.0 or higher
• An Intercom account with API access
• Your Intercom API token (available in your Intercom account settings)

Quick Setup

Using NPM

Using Docker

The default Docker configuration is optimized for Glama compatibility:

Validation Steps:

Alternative Standard Version

If you prefer a lighter version without Glama-specific dependencies:

The default version includes specific dependencies and configurations required for integration with the Glama platform, while the standard version is more lightweight.

Available MCP Tools

1. list_conversations

Retrieves all conversations within a date range with content filtering.

Parameters:

• startDate (DD/MM/YYYY) – Start date (required)
• endDate (DD/MM/YYYY) – End date (required)
• keyword (string) – Filter to include conversations with this text
• exclude (string) – Filter to exclude conversations with this text

Notes:

• Date range must not exceed 7 days
• Uses efficient server-side filtering via Intercom's search API

Example:

2. search_conversations_by_customer

Finds conversations for a specific customer.

Parameters:

• customerIdentifier (string) – Customer email or Intercom ID (required)
• startDate (DD/MM/YYYY) – Optional start date
• endDate (DD/MM/YYYY) – Optional end date
• keywords (array) – Optional keywords to filter by content

Notes:

• Can find conversations by email content even if no contact exists
• Resolves emails to contact IDs for efficient searching

Example:

3. search_tickets_by_status

Retrieves tickets by their status.

Parameters:

• status (string) – "open", "pending", or "resolved" (required)
• startDate (DD/MM/YYYY) – Optional start date
• endDate (DD/MM/YYYY) – Optional end date

Example:

4. search_tickets_by_customer

Finds tickets associated with a specific customer.

Parameters:

• customerIdentifier (string) – Customer email or Intercom ID (required)
• startDate (DD/MM/YYYY) – Optional start date
• endDate (DD/MM/YYYY) – Optional end date

Example:

Configuration with Claude Desktop

Add to your claude_desktop_config.json:

Implementation Notes

For detailed technical information about how this server integrates with Intercom's API, see src/services/INTERCOM_API_NOTES.md. This document explains our parameter mapping, Intercom endpoint usage, and implementation details for developers.

Development

Disclaimer

This project is an independent integration and is not affiliated with, officially connected to, or endorsed by Intercom Inc. "Intercom" is a registered trademark of Intercom Inc.

License

This project is licensed under the Apache License 2.0 - see the LICENSE file for details.