perform_case_action
Execute actions on Pega cases by providing case ID, action ID, and optional data. Update case information, progress workflows, and handle pre-processing logic. Supports local and connector actions, ensuring valid results and workflow continuity.
Instructions
Perform an action on a Pega case, updating case data and progressing the workflow. Takes the case ID and action ID as parameters, along with optional content, page instructions, and attachments. Requires an eTag value from a previous get_case_action call. The API handles pre-processing logic, merges request data into the case, performs the action, and validates the results. If the action is a local action, the API stays at the current assignment. If it's a connector action, the API moves to the next assignment or provides a confirmation note if the workflow is complete.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| actionID | Yes | Name of the case or stage wide optional action to be performed - ID of the flow action rule. This corresponds to a specific flow action configured in the Pega application. Example: "pyUpdateCaseDetails", "CompleteReview", "Approve". | |
| attachments | No | Optional list of attachments to be added to or deleted from specific attachment fields included in the case action's view. Each attachment entry specifies the operation (add/delete) and attachment details. Only attachment fields included in the case action's view can be modified. | |
| caseID | Yes | Full case handle (case ID) to perform the action on. Format: {OrgID}-{AppName}-{CaseType} {CaseNumber}. Example: "ON6E5R-DIYRecipe-Work-RecipeCollection R-1008". Must be a complete case identifier including spaces and special characters. | |
| content | No | Optional map of scalar and embedded page values to be set to the fields included in the case action's view. Only fields that are part of the submitted case action's view can be modified. Field names should match the property names defined in the Pega application. Example: {"CustomerName": "John Doe", "Priority": "High", "Status": "InProgress"}. Values will overwrite any settings made from pre-processing Data Transforms. | |
| eTag | Yes | Required eTag unique value representing the most recent save date time (pxSaveDateTime) of the case. This must be equal to the eTag header from the response of the most recent case update request, or from a get_case_action request for this case action. Used for optimistic locking to prevent concurrent modification conflicts. | |
| originChannel | No | Optional origin channel identifier for this service request. Indicates the source of the request for tracking and audit purposes. Examples: "Web", "Mobile", "WebChat". Default value is "Web" if not specified. | |
| pageInstructions | No | Optional list of page-related operations to be performed on embedded pages, page lists, or page groups included in the case action's view. These operations allow manipulation of complex data structures within the case. Each instruction specifies the operation type and target page structure. Only pages included in the case action's view can be modified. | |
| skipRoboticAutomation | No | When set to true, post processing robotic automation is skipped while submitting the form. When set to false, post processing robotic automation is considered while submitting the form. Default: false. Use true when robotic automation failures are preventing form submission. | |
| viewType | No | Type of UI resources to return in the response. "none" returns no UI resources (default), "form" returns form UI metadata in read-only review mode without page-specific metadata, "page" returns full page UI metadata in read-only review mode. Use "form" or "page" when you need UI structure information for displaying the results. | none |