bulk_cases_patch
Apply a case-wide action to multiple cases simultaneously using the PATCH /api/application/v2/cases endpoint. Supports synchronous execution in Infinity and asynchronous background processing in Launchpad.
Instructions
Perform case action on multiple cases simultaneously using PATCH /api/application/v2/cases endpoint. In Infinity, actions are performed synchronously. In Launchpad, actions are performed asynchronously in the background. Only supports case-wide actions that update cases directly - assignment-level actions like Transfer and Adjust Assignment SLA are not supported.
Input Schema
Name | Required | Description | Default |
---|---|---|---|
actionID | Yes | ID of the case action to be performed on all specified cases (e.g., "pyUpdateCaseDetails"). This action must be a case-wide action that updates cases directly. | |
attachments | No | A list of attachments to be added to specific attachment fields during action execution. | |
cases | Yes | Array of case objects to perform the action on. Each case object must contain an ID property with the full case handle. Cannot be empty. | |
content | No | A map of scalar properties and embedded page properties to be set during action execution. Same format as single case action content. | |
pageInstructions | No | A list of page-related operations to be performed on embedded pages, page lists, or page group properties during action execution. | |
runningMode | No | Execution mode for Launchpad only. "async" schedules the action to be performed in the background rather than immediately. Not applicable for Infinity which always executes synchronously. Currently, only async runningMode is implemented in Launchpad. |