send_ticket_reply
Send a response to a Freshservice ticket by specifying the ticket ID, message body, and optional details like CC/BCC emails and sender information.
Instructions
Send reply to a ticket in Freshservice.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| bcc_emails | No | ||
| body | Yes | ||
| cc_emails | No | ||
| from_email | No | ||
| ticket_id | Yes | ||
| user_id | No |
Input Schema (JSON Schema)
{
"properties": {
"bcc_emails": {
"anyOf": [
{
"type": "string"
},
{
"items": {
"type": "string"
},
"type": "array"
},
{
"type": "null"
}
],
"default": null,
"title": "Bcc Emails"
},
"body": {
"title": "Body",
"type": "string"
},
"cc_emails": {
"anyOf": [
{
"type": "string"
},
{
"items": {
"type": "string"
},
"type": "array"
},
{
"type": "null"
}
],
"default": null,
"title": "Cc Emails"
},
"from_email": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"title": "From Email"
},
"ticket_id": {
"title": "Ticket Id",
"type": "integer"
},
"user_id": {
"anyOf": [
{
"type": "integer"
},
{
"type": "null"
}
],
"default": null,
"title": "User Id"
}
},
"required": [
"ticket_id",
"body"
],
"title": "send_ticket_replyArguments",
"type": "object"
}