Freshservice MCP server

MIT License

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send_ticket_reply

Send responses to Freshservice tickets directly. Input ticket ID, message body, and optional email details to reply efficiently.

Instructions

Send reply to a ticket in Freshservice.

Input Schema

Name	Required	Description	Default
`bcc_emails`	No
`body`	Yes
`cc_emails`	No
`from_email`	No
`ticket_id`	Yes
`user_id`	No

Input Schema (JSON Schema)

{
  "properties": {
    "bcc_emails": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "items": {
            "type": "string"
          },
          "type": "array"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "title": "Bcc Emails"
    },
    "body": {
      "title": "Body",
      "type": "string"
    },
    "cc_emails": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "items": {
            "type": "string"
          },
          "type": "array"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "title": "Cc Emails"
    },
    "from_email": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "title": "From Email"
    },
    "ticket_id": {
      "title": "Ticket Id",
      "type": "integer"
    },
    "user_id": {
      "anyOf": [
        {
          "type": "integer"
        },
        {
          "type": "null"
        }
      ],
      "default": null,
      "title": "User Id"
    }
  },
  "required": [
    "ticket_id",
    "body"
  ],
  "title": "send_ticket_replyArguments",
  "type": "object"
}

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