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Freshservice MCP server

by effytech

update_agent

Modify agent details in Freshservice, including email, time zone, department IDs, and reporting manager, to ensure accurate and up-to-date agent information.

Instructions

Update the agent details in the Freshservice.

Input Schema

NameRequiredDescriptionDefault
addressNo
agent_idYes
background_informationNo
can_see_all_tickets_from_associated_departmentsNo
department_idsNo
emailNo
languageNo
location_idNo
occasionalNo
reporting_manager_idNo
scoreboard_level_idNo
time_formatNo
time_zoneNo

Input Schema (JSON Schema)

{ "properties": { "address": { "default": null, "title": "address", "type": "string" }, "agent_id": { "title": "agent_id", "type": "string" }, "background_information": { "default": null, "title": "background_information", "type": "string" }, "can_see_all_tickets_from_associated_departments": { "default": null, "title": "can_see_all_tickets_from_associated_departments", "type": "string" }, "department_ids": { "default": null, "title": "department_ids", "type": "string" }, "email": { "default": null, "title": "email", "type": "string" }, "language": { "default": null, "title": "language", "type": "string" }, "location_id": { "default": null, "title": "location_id", "type": "string" }, "occasional": { "default": null, "title": "occasional", "type": "string" }, "reporting_manager_id": { "default": null, "title": "reporting_manager_id", "type": "string" }, "scoreboard_level_id": { "default": null, "title": "scoreboard_level_id", "type": "string" }, "time_format": { "default": null, "title": "time_format", "type": "string" }, "time_zone": { "default": null, "title": "time_zone", "type": "string" } }, "required": [ "agent_id" ], "title": "update_agentArguments", "type": "object" }

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