Printer MCP Server

{ "id": "hp-ojp-9025e", "manufacturer": "HP", "model": "OfficeJet Pro 9025e", "series": "OfficeJet Pro", "formFactor": "workgroup", "type": "inkjet", "color": true, "functions": ["print", "copy", "scan", "fax"], "specifications": { "printSpeed": { "mono": 24, "color": 24 }, "printResolution": { "max": "4800x1200 dpi (color)", "mono": "1200x1200 dpi" }, "firstPageOut": { "mono": 7, "color": 7.5 }, "duty": { "monthly": 30000, "recommended": 2000 }, "paperHandling": { "inputCapacity": 250, "outputCapacity": 60, "maxInputCapacity": 500, "duplexing": "standard", "paperSizes": ["A4", "A5", "B5", "Letter", "Legal", "Executive"], "paperWeights": "60-300 g/m²" }, "memory": "512 MB RAM", "processor": "800 MHz", "connectivity": ["Ethernet (10/100)", "USB 2.0", "Wi-Fi 802.11ac", "Bluetooth LE"], "networkProtocols": ["TCP/IP", "IPv4", "IPv6", "SMB", "FTP", "SNMP", "IPP", "AirPrint", "Mopria"], "dimensions": { "width": 463, "depth": 388, "height": 288, "weight": 9.96, "unit": "mm", "weightUnit": "kg" }, "powerConsumption": { "operating": "33 watts", "standby": "2.9 watts", "sleep": "0.7 watts" } }, "sales": { "msrp": 279, "currency": "USD", "streetPrice": 229, "targetMarket": ["Small Office", "Home Office", "SMB", "Remote Workers"], "sellingPoints": [ "HP+ with 6 months free Instant Ink included", "Self-healing WiFi automatically reconnects", "Fast 24 PPM color and monochrome", "Automatic 2-sided printing/scanning/copying", "Smart tasks for workflow automation" ], "competitiveAdvantages": [ "HP+ ecosystem for free ink and advanced features", "Lowest cost per page with Instant Ink", "Self-healing WiFi prevents connectivity issues", "HP Smart app with mobile scanning and shortcuts", "Dual-band WiFi with best connection selection" ], "idealFor": [ "Home offices needing low ongoing costs", "Small businesses with moderate color needs", "Remote workers requiring reliable connectivity", "Users wanting simplified ink management", "Offices seeking subscription-based supplies" ] }, "costs": { "consumables": { "inkCartridges": { "black": { "partNumber": "HP 962 (standard), HP 962XL (high yield)", "yield": 1000, "yieldHigh": 2000, "cost": 19.99, "costHigh": 39.99 }, "cyan": { "partNumber": "HP 962 (standard), HP 962XL (high yield)", "yield": 700, "yieldHigh": 1600, "cost": 16.99, "costHigh": 29.99 }, "magenta": { "partNumber": "HP 962 (standard), HP 962XL (high yield)", "yield": 700, "yieldHigh": 1600, "cost": 16.99, "costHigh": 29.99 }, "yellow": { "partNumber": "HP 962 (standard), HP 962XL (high yield)", "yield": 700, "yieldHigh": 1600, "cost": 16.99, "costHigh": 29.99 } }, "instantInk": { "description": "HP Instant Ink subscription service", "plans": [ {"pages": 10, "monthlyCost": 0.99}, {"pages": 50, "monthlyCost": 4.99}, {"pages": 100, "monthlyCost": 7.99}, {"pages": 300, "monthlyCost": 12.99}, {"pages": 700, "monthlyCost": 24.99} ], "benefits": [ "Ink delivered before you run out", "Includes all colors plus photo paper option", "Rollover up to 2x monthly page limit", "Recycle cartridges for free", "Cancel anytime" ] } }, "costPerPage": { "mono": 0.02, "color": 0.085, "monoInstantInk": 0.002, "colorInstantInk": 0.002 } }, "setup": { "unboxing": [ "Remove all packing materials and protective tape", "Remove orange pull tabs from scanner and cartridge area", "Open cartridge access door", "Insert all four ink cartridges (CMYK) - remove orange clips first", "Close cartridge door", "Load paper in main tray", "Connect power cable and turn on" ], "initialSetup": [ "Follow touchscreen prompts to select language", "Select country/region", "Load plain paper when prompted", "Printer will align print heads (uses ink, takes 5 minutes)", "Choose network connection method", "Complete HP+ enrollment for free benefits (optional but recommended)", "Install HP Smart app on phone/computer", "Print test page" ], "networkSetup": { "ethernet": [ "Connect RJ-45 Ethernet cable to port on rear", "Printer automatically obtains IP via DHCP", "Print network config page: Setup > Network > Print Network Config", "Note IP address for driver installation", "Access HP Smart or EWS at http://[printer-ip]" ], "wifi": [ "Touchscreen: Setup > Network > Wireless Settings > Wireless Setup Wizard", "Select your WiFi network from list", "Enter password using on-screen keyboard", "Wait for connection confirmation", "Self-healing WiFi will monitor and maintain connection", "Print wireless test report to verify", "Alternative: Use HP Smart app for guided WiFi setup" ], "wifiDirect": [ "Touchscreen: Setup > Network > WiFi Direct", "Turn on WiFi Direct", "Note SSID (DIRECT-xx-HP 9025) and password", "Mobile devices connect directly without network", "Up to 5 simultaneous connections" ], "bluetooth": [ "Used for easy mobile setup, not for printing", "Enable Bluetooth during setup for HP Smart app pairing", "HP Smart app uses Bluetooth to configure WiFi automatically" ] }, "webInterface": { "accessUrl": "http://[printer-ip]", "defaultCredentials": { "username": "none required", "password": "none required - accessible without login by default" }, "certificateWarning": "HP OfficeJet models use HTTP. No certificate warnings. Basic authentication can be enabled in Security settings if desired.", "accessSteps": [ "Print network configuration: Touchscreen > Setup > Network > Print Network Config Page", "Note the IP address from printed page", "Open web browser to http://[printer-ip] OR use HP Smart app (recommended)", "HP Embedded Web Server loads (no login required)", "Alternatively: Open HP Smart app which automatically discovers printer", "Access settings via EWS tabs or through HP Smart app interface" ] }, "driverInstallation": { "windows10": "Recommended: Install HP Smart app from Microsoft Store for best experience with HP+ features. Search 'HP Smart' in Microsoft Store, install, and follow guided setup. Alternative: Download driver from hp.com/support, search 'OfficeJet Pro 9025e', select Windows 10, run installer. Driver includes full feature software with scan, fax, and shortcut capabilities. HP Smart required for Smart Tasks and mobile features.", "windows11": "Same as Windows 10. HP Smart app fully supports Windows 11 and ARM64 processors. Download from Microsoft Store or hp.com/support. Windows 11 may auto-discover via WSD but HP Smart recommended for HP+ benefits, cloud printing, mobile scan, and smart workflow automation.", "mac": "Recommended: Install HP Smart from Mac App Store for full HP+ integration. Compatible with macOS 11+ and Apple Silicon. Automatically discovers OfficeJet on network. Alternative: Add via System Settings > Printers & Scanners, select 'HP OfficeJet Pro 9025e', download software when prompted. Supports native AirPrint for basic printing. HP Smart required for scanning, faxing, shortcuts, and mobile features.", "linux": "Install HPLIP 3.21.6 or later from hplip.sourceforge.net or via package manager (apt/dnf). For Ubuntu: 'sudo apt install hplip hplip-gui python3-pyqt5'. Run 'hp-setup' for guided configuration or 'hp-setup -i' for interactive mode. Select network discovery or enter IP manually. Install plugin if prompted (required for some features). Basic printing, scanning, and duplex supported. Advanced HP+ features not available on Linux.", "driverDownloads": { "windows": "https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-9020e-all-in-one-printer-series/35913238", "mac": "https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-9020e-all-in-one-printer-series/35913238", "linux": "https://developers.hp.com/hp-linux-imaging-and-printing", "universal": "https://www.microsoft.com/store/productId/9WZDNCRFHWLH (HP Smart app)" } }, "backupRestore": { "systemBackup": { "procedure": [ "HP OfficeJet Pro 9025e settings are cloud-synced with HP+ account", "Settings automatically backed up when HP+ is active", "Manual backup via HP Smart app: Open app > Printer Settings > Advanced Settings", "Or via EWS: Access http://[printer-ip] > Tools > Backup/Restore", "Download configuration file (.json format)", "Store file securely with date (e.g., OJP9025_backup_2024-11.json)", "Note: HP+ network/account settings cannot be exported for security" ], "fileFormat": ".json configuration file", "location": "Downloads folder or HP Smart app data" }, "systemRestore": { "procedure": [ "Access HP EWS at http://[printer-ip]", "Navigate to Tools > Backup/Restore", "Click 'Choose File' and select backup .json file", "Click 'Restore' to apply settings", "Printer processes and may restart automatically", "HP+ settings must be reconfigured separately", "Verify network and scan destinations after restore" ], "prerequisites": [ "Backup file must be from OfficeJet Pro 9020e/9025e series", "Firmware should be same or newer", "HP+ enrollment status affects available settings", "Instant Ink subscription settings not included in backup" ] }, "addressBookBackup": { "procedure": [ "HP OfficeJet Pro 9025e uses HP Smart app for contacts", "Fax contacts stored in HP account cloud (if HP+ enabled)", "Manual export: HP Smart app > Fax > Contacts > Export", "Or via EWS: http://[printer-ip] > Fax > Speed Dial List > Export", "Save as CSV file", "Cloud-synced contacts automatically restored with HP+ account" ], "fileFormat": "CSV (Comma Separated Values)", "location": "HP account cloud storage or local download" }, "addressBookRestore": { "procedure": [ "If using HP+: Contacts automatically sync from HP account", "Manual import: HP Smart app > Fax > Contacts > Import", "Or via EWS: http://[printer-ip] > Fax > Speed Dial > Import", "Select CSV file with contacts", "Review and confirm import", "Contacts available immediately for faxing" ], "prerequisites": [ "CSV must have Name and Fax Number columns", "Maximum 100 speed dial entries", "HP+ account required for cloud sync" ] } }, "scanDestinations": { "scanToEmail": { "requirements": [ "HP Smart app OR direct SMTP configuration", "HP+ account (easiest method - cloud-based email)", "OR SMTP server details for direct email", "Internet connection for HP+ email", "Valid sender email address" ], "smtpConfiguration": [ "Method 1 (Recommended): HP+ cloud email - No SMTP setup needed", "Enable via HP Smart app > Scan > Email > Set up Email", "Uses HP cloud service to send emails", "Method 2: Direct SMTP (without HP+)", "Access EWS at http://[printer-ip]", "Navigate to Scan > Email/SMTP", "Enter SMTP Server: smtp.gmail.com or smtp.office365.com", "Set Port: 587 (TLS) or 465 (SSL)", "Enable authentication", "Enter email username and password (app password for Gmail)", "Set default sender email address", "Click Apply" ], "authenticationSetup": [ "HP+ Cloud Email (easiest): No authentication setup - uses HP account", "Gmail SMTP: Enable 2FA, create app password, use smtp.gmail.com:587", "Office 365: smtp.office365.com:587 with mailbox credentials", "Direct SMTP only works when printer has internet access", "HP+ method works from anywhere via HP Smart app" ], "testProcedure": [ "From HP Smart app: Scan > Email > Test send", "From printer: Touch Scan icon > Email > Enter address > Send", "From EWS: Scan > Email > Send Test Message", "Check recipient inbox", "HP+ email appears from hp_printers@hp.com with your address as reply-to" ] }, "scanToFolder": { "requirements": [ "Network folder (SMB share) OR cloud storage via HP Smart", "For SMB: Domain/local credentials with write access", "For cloud: HP+ account with connected cloud service", "HP Smart app supports: Google Drive, Dropbox, OneDrive, Box" ], "smbConfiguration": [ "Access EWS > Scan > Network Folder", "Click 'Create Network Folder Shortcut'", "Enter Display Name (appears on touchscreen)", "Enter Network Path: \\\\\\\\server\\\\share\\\\folder", "Enter credentials: DOMAIN\\\\username or COMPUTER\\\\username", "Enter password", "Choose file type: PDF, JPEG", "Set file naming options", "Test connection", "Save shortcut" ], "ftpConfiguration": [ "HP OfficeJet Pro 9025e does not support FTP scanning natively", "Use cloud services via HP Smart app instead", "HP Smart supports: Google Drive, Dropbox, OneDrive, Box, Evernote", "Configure in HP Smart app > Scan > Choose destination > Connect service" ], "authenticationSetup": [ "For SMB: Use DOMAIN\\\\username format for Active Directory", "For workgroup: Use COMPUTERNAME\\\\username", "Verify account has write permissions", "For cloud: HP Smart app > Scan > Shortcuts > Add cloud service", "Authenticate with cloud service account (OAuth)", "Cloud scanning works from anywhere with HP+ and internet" ], "testProcedure": [ "For SMB: Touch Scan > Network Folder > Select destination > Start", "For cloud: Use HP Smart app > Scan > Select cloud destination", "HP Smart can scan from phone camera OR from printer", "Verify file appears in destination folder/cloud", "Cloud scans may take 30-60 seconds to upload" ] }, "scanToUsb": { "requirements": [ "USB flash drive formatted FAT32 or exFAT", "Front USB port (right side of control panel)", "Minimum 50MB free space" ], "procedure": [ "Format USB drive as FAT32 for best compatibility", "Insert USB drive into front USB port", "Touchscreen shows 'USB Drive Detected'", "Touch 'Scan' on home screen", "Select 'USB Drive' as destination", "Choose scan settings: Color/B&W, Photo/Document, Resolution", "Select Simplex or Duplex (if scanning multi-page)", "Place document on glass or in ADF", "Touch 'Scan'", "Wait for 'Scan Complete' before removing USB", "Files saved with timestamp: Scan_YYYYMMDD_HHMMSS.pdf" ], "supportedFormats": [ "PDF (default, multi-page supported)", "JPEG (single page, compressed)", "PNG (single page, lossless)" ] } }, "hpPlusSetup": [ "HP+ must be activated within 7 days of first use", "Requires HP account creation (free)", "Printer must remain connected to internet", "Benefits: 6 months free Instant Ink, extended warranty, smart features", "Use HP Smart app > Set up HP+", "Follow prompts to create HP account", "Register printer to account", "Choose Instant Ink plan (free for 6 months)", "HP+ restricts use of non-HP cartridges" ], "configPages": { "meterPage": "Touchscreen: Setup > Reports > Printer Status Report. Shows page counts and ink levels.", "configPage": "Setup > Reports > Configuration Report. Displays all settings and network configuration.", "networkConfigPage": "Setup > Reports > Network Configuration Page. Shows IP, WiFi status, and network details.", "webInterface": "Access HP Smart app or HP Embedded Web Server at http://[printer-ip]. No password required by default. Configure settings, view status, manage security." }, "commonIssues": [ "Enable HP+ for best experience and free ink trial", "Install HP Smart app for easiest management", "Set up Smart Tasks in HP Smart for automated workflows", "Configure scan to cloud (Google Drive, Dropbox, etc.) via HP Smart", "Enable mobile fax if fax functionality needed", "Update firmware via HP Smart or EWS for latest features", "Enroll in Instant Ink for automatic ink delivery" ] }, "troubleshooting": { "commonErrors": [ { "code": "Printer Offline", "description": "Printer shows offline status", "severity": "warning", "causes": [ "WiFi connection lost", "Printer in sleep mode", "IP address changed", "Driver communication issue" ], "solutions": [ "Wake printer by pressing any button on touchscreen", "Check WiFi connection: Setup > Network > Wireless Summary", "Run wireless test report to diagnose connectivity", "Self-healing WiFi should reconnect automatically", "Manually restart WiFi: Setup > Network > Restore Network Settings", "Power cycle printer and router", "Use HP Print and Scan Doctor to fix connection", "Reinstall printer driver if issue persists" ] }, { "code": "Cartridge Problem", "description": "Cartridge error or not recognized", "severity": "warning", "causes": [ "Cartridge not seated properly", "Non-HP cartridge installed (with HP+)", "Cartridge contacts dirty", "Defective cartridge", "Orange clip not removed" ], "solutions": [ "Remove and reseat cartridge firmly until it clicks", "Verify orange protective clip was removed from new cartridge", "Clean cartridge contacts with lint-free cloth slightly dampened", "Check for protective tape still on cartridge", "Use genuine HP 962/962XL cartridges (required with HP+)", "Try cartridge in different slot to isolate issue", "Replace cartridge if defective", "Update firmware via HP Smart app" ] }, { "code": "Print Head Problem", "description": "Print head failure or alignment issue", "severity": "critical", "causes": [ "Clogged print head nozzles", "Dried ink in print head", "Print head alignment needed", "Print head at end of life" ], "solutions": [ "Run print head cleaning: Touchscreen > Setup > Tools > Clean Printhead", "Run cleaning 2-3 times if needed (uses ink)", "Let printer rest 30 minutes between deep cleans", "Print alignment page: Setup > Tools > Align Printer", "Follow instructions to scan or photograph alignment page", "Check all ink cartridges have adequate ink", "If cleaning doesn't help, print head may need replacement", "Contact HP support for print head replacement (not user serviceable)" ] }, { "code": "Out of Ink", "description": "Low or empty ink cartridge", "severity": "warning", "causes": [ "Cartridge empty", "Low ink warning" ], "solutions": [ "Check ink levels on touchscreen or in HP Smart app", "Replace depleted cartridge with HP 962 or 962XL", "With Instant Ink: New cartridges automatically shipped when low", "Can print temporarily with one color empty (uses other colors)", "Override low ink warning: Setup > Preferences > Continue with low ink", "Order replacement cartridges before completely empty", "Consider HP Instant Ink subscription for automatic delivery" ] } ], "paperJams": [ { "location": "Main Input Tray", "accessInstructions": [ "Remove all paper from input tray", "Check touchscreen for jam location diagram" ], "clearanceSteps": [ "Pull input tray out completely", "Remove any jammed or damaged sheets", "Check for torn pieces of paper", "Inspect pickup roller for wear or debris", "Wipe pickup roller with water-dampened cloth", "Fan paper stack before reloading", "Adjust paper guides snug against paper edges", "Reinsert tray fully", "Resume printing" ], "prevention": [ "Use 60-105 g/m² paper (16-28 lb) for regular printing", "Don't overload tray - max 250 sheets 20lb paper", "Fan paper before loading to prevent sticking", "Store paper in controlled environment", "Don't mix paper types or sizes in same tray", "Keep paper wrapped until use to prevent humidity" ] }, { "location": "Rear Access Door", "accessInstructions": [ "Press tabs on both sides of rear door", "Pull door down to open" ], "clearanceSteps": [ "Open rear access door", "Gently pull jammed paper out in direction it feeds", "Remove all torn pieces", "Check duplexer area for additional paper", "Close rear door firmly until it clicks", "Resume printing" ], "prevention": [ "Use correct paper weight for duplex (60-105 g/m²)", "Avoid cardstock or heavy media in duplex mode", "Don't reuse previously jammed sheets", "Ensure paper is not curled or folded" ] }, { "location": "Cartridge Area", "accessInstructions": [ "Open cartridge access door", "Carriage will move to center" ], "clearanceSteps": [ "Wait for carriage to stop moving and become silent", "Look for jammed paper in carriage path", "Gently remove any paper without forcing", "Check for torn pieces", "Do not touch print head or copper contacts", "Close cartridge door", "Printer will reset and resume" ], "prevention": [ "Keep cartridge area clean", "Don't open cartridge door during printing", "Use straight, undamaged paper", "Avoid printing on wrinkled or folded sheets" ] } ], "qualityIssues": [ { "issue": "Streaks or missing colors", "symptoms": ["White lines", "Missing color", "Streaky prints"], "causes": ["Clogged print head", "Low ink", "Dried ink", "Misaligned print head"], "solutions": [ "Check ink levels and replace low cartridges", "Run print head cleaning: Setup > Tools > Clean Printhead", "Run cleaning 2-3 times if heavily clogged (wait 30 min between)", "Print alignment page: Setup > Tools > Align Printer", "Use printer regularly (weekly) to prevent drying", "Print test page to verify quality", "If problem persists, may need print head replacement" ] }, { "issue": "Smudged or smeared ink", "symptoms": ["Wet or smeared ink", "Transfer to other pages", "Blurry text"], "causes": ["Wrong paper type setting", "Too much ink", "Damp paper", "Print head too close"], "solutions": [ "Select correct paper type in print settings (Plain/Photo/Brochure)", "Use HP-recommended paper types", "Ensure paper is dry and stored properly", "Reduce print quality/ink density if on plain paper", "Allow prints to dry before stacking", "Clean paper path: Setup > Tools > Clean Paper Path", "Check for ink buildup on rollers - clean with damp cloth" ] }, { "issue": "Faded or light prints", "symptoms": ["Washed out appearance", "Light colors", "Weak blacks"], "causes": ["Low ink", "Draft mode enabled", "Wrong paper type", "Printhead needs alignment"], "solutions": [ "Check ink levels in HP Smart app or touchscreen", "Disable draft/EconoMode in print settings", "Select 'Best' quality instead of 'Draft' or 'Normal'", "Ensure correct paper type selected (Plain vs Photo)", "Run print head alignment", "Clean print head if colors still weak", "Replace low or empty cartridges" ] }, { "issue": "Paper curl or wave", "symptoms": ["Printed pages curled", "Wavy edges", "Pages don't stack flat"], "causes": ["Too much ink on thin paper", "High humidity", "Photo mode on plain paper"], "solutions": [ "Use heavier paper weight (24 lb/90 g/m² instead of 20 lb)", "Select 'Plain Paper' type, not 'Photo' for regular documents", "Reduce print quality to use less ink", "Store paper in controlled environment (40-60% RH)", "Print on reverse side to counter-curl", "Use HP BrightWhite or premium paper", "Let prints dry thoroughly before stacking" ] } ], "networkIssues": [ { "issue": "WiFi connection lost or unstable", "symptoms": ["Printer offline", "Cannot print", "Intermittent connection"], "diagnosticSteps": [ "Print wireless network test report", "Check WiFi signal strength indicator", "Verify router is working", "Test from multiple devices" ], "solutions": [ "Self-healing WiFi should automatically reconnect", "Move printer closer to router if signal weak", "Reduce interference from other electronics", "Switch to 2.4GHz band if using 5GHz and having issues", "Restart router and printer", "Update router firmware", "Run network diagnostics: Setup > Network > Wireless Setup Wizard > Test", "Reset network settings and reconfigure if needed", "Use Ethernet cable for more stable connection" ] }, { "issue": "HP Smart app can't find printer", "symptoms": ["No printer found", "Setup failed", "Can't connect"], "diagnosticSteps": [ "Check printer is powered on", "Verify mobile device on same WiFi", "Check Bluetooth is enabled during setup" ], "solutions": [ "Ensure mobile device on same WiFi network as printer", "Enable Bluetooth on phone for automatic printer discovery", "Use WiFi Direct if on different networks", "Update HP Smart app to latest version", "Restart HP Smart app", "Restart printer", "Try manual setup using printer IP address", "Check router allows device-to-device communication (disable AP isolation)" ] }, { "issue": "Instant Ink not working", "symptoms": ["Not receiving ink", "Can't enroll", "Usage not tracking"], "diagnosticSteps": [ "Check HP+ enrollment status", "Verify printer connected to internet", "Check Instant Ink account status online" ], "solutions": [ "Ensure HP+ is activated and printer registered", "Verify printer has internet connection", "Sign in to Instant Ink at instantink.hpconnected.com", "Check shipping address is correct", "Verify payment method is valid", "Ensure printer reports usage (needs internet)", "Contact Instant Ink support if shipment overdue", "Make sure using original HP cartridges with chip" ] } ], "generalMaintenance": [ { "task": "Replace ink cartridges", "frequency": "When empty or based on Instant Ink delivery", "procedure": [ "Wait for printer to be idle", "Open cartridge access door", "Wait for carriage to stop in center", "Press down on old cartridge to release", "Pull cartridge out", "Remove new HP 962 or 962XL from package", "Remove orange pull tab from new cartridge", "Insert new cartridge at angle, push until it clicks", "Close cartridge door", "Printer recognizes new cartridge automatically", "With Instant Ink: Return empty cartridge in prepaid envelope" ], "partsNeeded": ["HP 962 or HP 962XL (Black, Cyan, Magenta, Yellow)"] }, { "task": "Clean print heads", "frequency": "Monthly or when quality degrades", "procedure": [ "Touchscreen: Setup > Tools > Clean Printhead", "Select 'Clean' or 'Deep Clean' based on severity", "Wait for cleaning cycle to complete (uses ink)", "Print test page to verify improvement", "Repeat up to 3 times if needed (wait 30 min between)", "If no improvement after 3 cleanings, contact HP support" ], "partsNeeded": ["Adequate ink in all cartridges"] }, { "task": "Align print heads", "frequency": "After replacing cartridges or if alignment off", "procedure": [ "Touchscreen: Setup > Tools > Align Printer", "Load plain white paper in tray", "Printer prints alignment page", "Place alignment page on scanner glass as directed", "Close scanner lid", "Printer scans page and aligns automatically", "Print test page to verify alignment" ], "partsNeeded": ["Plain white paper"] }, { "task": "Clean printer", "frequency": "Monthly or when needed", "procedure": [ "Wipe exterior with damp cloth", "Clean scanner glass with glass cleaner and soft cloth", "Clean ADF (if equipped) with damp cloth", "Run 'Clean Paper Path' tool from touchscreen", "Wipe output tray to remove ink residue", "Clean pickup rollers with water-dampened cloth", "Dry thoroughly before use" ], "partsNeeded": ["Lint-free cloths", "Glass cleaner", "Water"] } ] }, "firmware": { "latest": "2311A", "releaseDate": "2023-11-15", "updateProcedure": "Firmware updates automatically via HP+ when connected to internet. Manual update: Open HP Smart app > Printer Settings > Advanced Settings > Firmware Update. Or access EWS at http://[printer-ip] > Tools > Firmware Update. Printer must be connected to internet. Updates improve features, security, and HP+ functionality." }, "warranty": { "standard": "1 year limited hardware warranty", "extendedOptions": [ "HP+ includes extended 2-year warranty (when activated within 7 days)", "HP Care Pack 1-year post-warranty support", "HP Care Pack 2-year pickup and return service", "HP Care Pack 3-year next business day exchange" ] }, "certifications": ["ENERGY STAR", "EPEAT Silver"], "releaseDate": "2021-09" }