Send customer replies or private internal notes in Chatwoot conversations. Create messages directly in any existing conversation with specified content.
List Chatwoot conversations filtered by status, assignee, or inbox. Paginated results include contact details, message counts, and last activity timestamps.
Retrieve all messages from a specific Chatwoot conversation by account and conversation ID, including content, sender, timestamps, attachments, and private notes.
Provides AI assistants with read-only access to Chatwoot analytics and operational data, including conversations, agents, inboxes, teams, CSAT, and real-time metrics.
Local Node/TypeScript MCP server for read-only Chatwoot analytics, providing tools to list accounts, scopes, cache sync status, and conversation volume metrics.
Retrieve full details of a Chatwoot conversation by ID, including status, contact info, assignee, labels, and custom attributes. Get complete conversation data in markdown or JSON format.
Monitor Captain assistant resolution rate trends across defined time ranges (7, 30, 90 days, this month, last month) using assistant ID. Output in markdown or JSON.
Get the Captain assistant resolution funnel to see steps to resolution over a selected period. Input assistant ID and range to output markdown or JSON.
Find customer contacts in Chatwoot by searching name, email, phone, or identifier. Retrieve matching contact details and account info for support and analytics.
Fetch the complete conversation history for a contact by supplying a contact ID. Get the context needed to understand past interactions and customer engagement.