Change Conversation Status
chatwoot_toggle_statusChange a Chatwoot conversation status to open, resolved, pending, or snoozed; set snoozed_until to schedule when a snoozed conversation reopens.
Instructions
Change the status of a Chatwoot conversation (open/resolved/pending/snoozed).
This tool updates the conversation status. Use "snoozed" together with snoozed_until to schedule a reopen.
Args:
account_id (number): The numeric ID of the Chatwoot account (required)
conversation_id (number): The ID of the conversation (required)
status (string): Target status: open, resolved, pending or snoozed (required)
snoozed_until (number): Optional Unix timestamp (seconds) when a snoozed conversation reopens
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| status | Yes | Target conversation status: open, resolved, pending or snoozed | |
| account_id | Yes | The numeric ID of the account | |
| snoozed_until | No | When status is snoozed, Unix timestamp (seconds) to reopen the conversation; omit to snooze until the next customer reply | |
| conversation_id | Yes | The ID of the conversation |