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yutamago

tokenless-zendesk-mcp

by yutamago

List ticket field definitions

zendesk_ticket_fields
Read-only

List ticket field definitions and valid dropdown/tagger options to identify exact values for setting custom fields via Zendesk update ticket.

Instructions

List ticket field definitions, including the valid dropdown/tagger option values. Use this to find the exact value to pass when setting a custom field via zendesk_update_ticket (e.g. the sentiment or product field).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
activeOnlyNoOnly active fields (default true).
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate readOnlyHint and openWorldHint. Description adds that it includes option values, which is useful behavioral context beyond the annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences, no wasted words. Front-loaded with main action, then immediately gives usage example.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple list tool with one optional parameter and no output schema, the description is sufficient. It covers what the tool returns (definitions with option values) and how to use it.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with description for the single parameter. Description does not add new parameter info beyond what schema provides, but the tool-level explanation gives context.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states the verb 'List' and resource 'ticket field definitions', including valid option values. It distinguishes itself from siblings by linking to zendesk_update_ticket usage.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly states when to use: to find exact value to pass when setting custom field via zendesk_update_ticket. Does not mention when not to use, but context is clear.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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