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yutamago

tokenless-zendesk-mcp

by yutamago

List macros

zendesk_list_macros
Read-only

Retrieve a list of active Zendesk macros with their IDs and titles, enabling quick selection for applying automated actions.

Instructions

List active macros (canned actions) with their ids and titles. Use a returned id with zendesk_apply_macro.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already provide readOnlyHint and openWorldHint. The description adds that it lists 'active' macros and returns ids and titles. No additional behavioral traits are disclosed (e.g., pagination). Since annotations cover safety, a score of 3 is appropriate.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no waste. First sentence provides the purpose, second sentence gives usage guidance. Front-loaded and efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a zero-parameter, simple list tool with good annotations, the description is largely complete. It covers what is returned and how to use the result. Minor omission: no mention of pagination or maximum results, but acceptable for this context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

There are zero parameters, and schema coverage is 100%. The description adds value by explaining the output (ids and titles), which is beyond what the empty schema provides. Baseline for 0 parameters is 4.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states the verb 'List', the resource 'active macros', and the output ('ids and titles'). It further distinguishes the tool by directing to use the returned id with zendesk_apply_macro, differentiating from sibling tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implicitly says when to use: to get macros for applying. It explicitly tells what to do with the results (use with apply_macro). However, it lacks explicit when-not-to-use or alternatives, though the context makes it clear.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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