track_shipment
Retrieves carrier, tracking number, delivery status, ETA and scan history for an order so support agents can tell customers where a parcel is or when it will arrive.
Instructions
Get carrier, tracking number, delivery status, ETA and scan history for an order. Call this when the customer asks where a parcel is or when it will arrive.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| order_id | Yes | Order number, e.g. NW-5001. |