resolve.mcp_server
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TDQS
Scored across 7 tools
Each tool has a clearly distinct role: customer profile/order list lookup, single-order details, shipment tracking, policy search, address update, refund issuance, and human escalation. Overlap between lookup_customer and get_order is explicitly resolved by sequencing guidance, and track_shipment is clearly scoped to parcel status rather than general order details.
All tool names follow a consistent snake_case verb_noun pattern: lookup_customer, get_order, track_shipment, search_help_center, update_shipping_address, issue_refund, escalate_to_human. There are no mixed conventions or vague names.
Seven tools is well within the appropriate range for a focused customer-support order-resolution server. Each tool corresponds to a distinct support workflow need, and none appear redundant or filler.
The surface covers the full support lifecycle: identify customer/orders, inspect a specific order, track shipment, answer policy questions, update address pre-shipment, issue refunds with policy constraints, and escalate unsupported cases. Missing direct cancellation or warranty tools are intentionally handled through escalation, avoiding dead ends.