infoset_search_tickets
Search tickets by subject text and filter results by status or priority to narrow down matching support requests.
Instructions
Search Infoset tickets by subject text (contains, case-insensitive) and optional filters. The API has no full-text search: Search/q/keyword are ignored and return every ticket. Company lookup is not exposed as a tool: over REST use companies?name= then tickets?companyId=.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | Page number (default: 1) | |
| query | Yes | Text to match in the ticket subject | |
| status | No | Status filter (1=Open, 2=Pending, 3=Resolved, 4=Closed) | |
| priority | No | Priority filter (1=Low, 2=Normal, 3=High, 4=Urgent) | |
| itemsPerPage | No | Items per page (default: 50) |