Schema | support-tools

support-tools

Describes the environment variables required to run the server.

Name	Required	Description	Default
No arguments

Guidance the server publishes about itself, which clients place ahead of the tool catalog so the model reads it before choosing anything.

This server publishes no instructions, or was last inspected before Glama recorded them.

Features and capabilities supported by this server

Protocol revision2025-11-25

Capability	Details
`tools`	{ "listChanged": false }
`prompts`	{ "listChanged": false }
`resources`	{ "subscribe": false, "listChanged": false }
`experimental`	{}

Functions exposed to the LLM to take actions

Name	Description
get_customerB	Customer profile: verification status, VIP tier, balance, active bonus.
get_transactionsA	Most recent deposits and withdrawals of a customer, newest first.
search_knowledgeA	Search the support knowledge base. Returns ranked sections with a score; state policies only from these.
create_ticketA	Escalate to a human agent. Use only on explicit request or when the tools cannot answer. Returns the ticket.
list_ticketsC	Tickets created in this session.

Interactive templates invoked by user choice

Name	Description
`triage`	System prompt for a support agent that uses these tools correctly.

Contextual data attached and managed by the client

Name	Description
`list_docs`	Knowledge-base documents (id, title, category).

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/stepbystepautomatization-jpg/mcp-support-tools'

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