Provides MCP tools that let an agent retrieve customer account, product usage, interaction, and support summaries, and create follow-up tasks after user approval.
Enables operators to manage support desk operations, including case queues, customer relationships, and communications, through an agent-first MCP interface with exact lifecycle and authorization controls.
Enables AI clients to access and manage an internal support ticket queue through MCP tools, resources, and prompts, including searching and viewing tickets, adding comments, closing tickets with confirmation, reading knowledge base articles, and viewing queue summaries over OAuth-secured Streamable HTTP.