load_intraday_data
Replace the built-in demo dataset with your own queue data to enable real-time analysis of staffing, SLA, and risk status across your custom queues.
Instructions
Replace the Intraday dataset with the user's own queues, so every other tool analyzes THEIR data instead of the built-in demo.
Each queue object requires: id, name, sla_current, sla_target, volume_forecast, volume_actual, aht_forecast, aht_actual, staffing_planned, staffing_actual (>= 1), occupancy, backlog, risk_status ("at_risk" | "watch" | "healthy"). Optional: aliases (list of strings) and intervals (list of objects with interval, volume_forecast, volume_actual, aht_forecast, aht_actual, staffing_planned, staffing_actual). Percentages are 0-100; times are seconds; staffing is agent counts.
Note: this sets the dataset for the whole server process, not per-conversation. Call reset_intraday_data to restore the demo dataset.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| queues | Yes |