Search similar tickets
search_similar_ticketsSearch for past Zendesk tickets semantically similar to a given issue to check for precedent before triaging a new ticket.
Instructions
Find past Zendesk tickets similar to a described issue, using semantic search over ticket history plus a live Zendesk keyword search. Use this before triaging a new ticket to check for precedent.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| topK | No | Max number of similar past tickets to return | |
| issue | Yes | Description of the issue or symptom to search for, e.g. 'PDF export hangs on large files' |