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sophiabanda

zendesk-mcp

by sophiabanda

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    TDQS

    A4.1/5.0

    Scored across 4 tools

    Disambiguation5/5

    Each tool has a clearly distinct purpose: finding similar tickets, gathering customer context, assessing solutions by version, and summarizing daily work. There is no overlap or ambiguity.

    Naming Consistency5/5

    All tool names follow a consistent verb_noun pattern in snake_case (e.g., search_similar_tickets, get_customer_context), making them predictable and easy to navigate.

    Tool Count5/5

    Four tools are appropriate for a focused support assistant server. Each tool addresses a specific need without superfluous or missing functionalities.

    Completeness2/5

    The tool set covers information retrieval and analysis but lacks core actions like creating, updating, or commenting on tickets, which are essential for full ticket lifecycle management. This creates dead ends for agents needing to take action.

    Maintenance

    ActivityStale
    ResponsivenessNo issues