Find past Zendesk tickets similar to a described issue, using semantic search over ticket history plus a live Zendesk keyword search. Use this before triaging a new ticket to check for precedent.

Pull together everything known about a customer: their org, past tickets, and prior reported issues. Look up by requester email for a single contact, or by organization name for the whole account. Use this before responding to a ticket to understand history and avoid repeating past answers.

Search past solutions/workarounds for an issue and check whether each fix applies to a given product version. Use this to figure out if a known fix should already cover the customer's version, or if they need to upgrade.

Summarize Zendesk activity for a given day (default: today) — tickets touched, solved, still open, and any high-priority items needing follow-up. Ask for this at end of day or during standup prep.