relation-mcp
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- AlicenseNot gradedqualityCmaintenanceEnables AI assistants to query and operate a help desk and service desk through MCP over HTTP, including tickets, requester communications, internal notes, attachments, stage and SLA history, time entries, clients, requesters, desks, knowledge base, contracts, and billing/satisfaction reports.MIT
- AlicenseNot gradedqualityBmaintenanceEnables MCP clients to drive Relay, an AI support-triage agent, by exposing tools for customer lookup, documentation search, ticket classification, reply, and escalation, with full guardrails and read-only mode option.MIT
- AlicenseAqualityDmaintenanceProvides a standard MCP interface for Freshdesk helpdesk operations, including ticket lifecycle management, draft/send replies and notes, contact lookup, and agent/group discovery.14MIT
- AlicenseNot gradedqualityCmaintenanceEnables AI assistants to search and retrieve support tickets, add notes, close tickets, and access SLA policies through MCP tools, resources, and prompts over Streamable HTTP.MIT
- AlicenseAqualityCmaintenanceProvides customer lookup, transaction history, knowledge-base search, and ticket management tools to any MCP client.5MIT
- AlicenseNot gradedqualityAmaintenanceMCP server to interact with Zammad ticketing system, enabling ticket search, creation, update, article addition, and user/organization/group queries via the Zammad API.3 npmMIT
TDQS
Scored across 11 tools
Tool purposes are mostly distinct, but `create_comment` and `create_record` both create internal notes with nearly identical functionality, which could cause confusion for an agent. The descriptions help differentiate slightly.
All tool names follow a consistent `verb_noun` pattern in snake_case (e.g., `create_record`, `search_tickets`), making the naming predictable and unambiguous.
With 11 tools, the set is well-scoped for a ticket management system, covering the essential operations without being overly numerous or sparse.
Notable gaps exist: there is no `create_ticket` tool, so agents cannot initiate new tickets. Additionally, no delete or update operations for comments or records, and no customer creation/update, which limits the agent's ability to fully manage the domain.