relation-mcp
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- AlicenseBqualityCmaintenanceEnables MCP clients to search and manage customer support tickets, customer records, and knowledge base articles, with read-only and human-approved write workflows.81MIT
- AlicenseNot gradedqualityCmaintenanceEnables AI assistants to query and operate a help desk and service desk through MCP over HTTP, including tickets, requester communications, internal notes, attachments, stage and SLA history, time entries, clients, requesters, desks, knowledge base, contracts, and billing/satisfaction reports.MIT
- FlicenseNot gradedqualityAmaintenanceEnables retrieval and management of tickets and comments, ticket analysis and response drafting, and access to Help Center articles as a knowledge base via MCP.-
- AlicenseAqualityBmaintenanceEnables MCP clients to drive Relay, an AI support-triage agent, by exposing tools for customer lookup, documentation search, ticket classification, reply, and escalation, with full guardrails and read-only mode option.7MIT
- AlicenseAqualityDmaintenanceProvides a standard MCP interface for Freshdesk helpdesk operations, including ticket lifecycle management, draft/send replies and notes, contact lookup, and agent/group discovery.14MIT
- AlicenseNot gradedqualityCmaintenanceEnables AI assistants to search and retrieve support tickets, add notes, close tickets, and access SLA policies through MCP tools, resources, and prompts over Streamable HTTP.MIT
TDQS
Scored across 11 tools
Tool purposes are mostly distinct, but `create_comment` and `create_record` both create internal notes with nearly identical functionality, which could cause confusion for an agent. The descriptions help differentiate slightly.
All tool names follow a consistent `verb_noun` pattern in snake_case (e.g., `create_record`, `search_tickets`), making the naming predictable and unambiguous.
With 11 tools, the set is well-scoped for a ticket management system, covering the essential operations without being overly numerous or sparse.
Notable gaps exist: there is no `create_ticket` tool, so agents cannot initiate new tickets. Additionally, no delete or update operations for comments or records, and no customer creation/update, which limits the agent's ability to fully manage the domain.