TicketDesk MCP — Production-Style MCP Server & Client

A Model Context Protocol (MCP) server exposing an internal support-ticket queue, paired with a client that discovers and invokes its tools, resources, and prompts. Built for the "Build a Production MCP Server & Client" lab (Module 4, Model Context Protocol).

Contents

• Architecture

• Setup & running the demo

• docs/tools-resources-prompts.md — what the server exposes

• docs/architecture.md — transport choice & justification

• docs/security-summary.md — authentication, least privilege, error handling

• demo/session_log.txt — a real captured discovery-and-invocation run

Related MCP server: DeskCrew MCP Server

Architecture

flowchart TD
    HOST["Host application\n(e.g. an AI assistant / chatbot)"] --> CLIENT

    subgraph Client["client.py — fastmcp.Client"]
        CLIENT["Discovery: list_tools / list_resources /\nlist_resource_templates / list_prompts"]
        ELICIT["elicitation_handler\n(client-side safety gate for\nhigh-impact actions)"]
        CLIENT <--> ELICIT
    end

    CLIENT <-->|"Streamable HTTP\nAuthorization: Bearer <token>"| SERVER

    subgraph Server["server.py — FastMCP('TicketDesk')"]
        AUTH["StaticTokenVerifier\n(read:tickets / write:tickets scopes)"]
        TOOLS["Tools: search_tickets, get_ticket,\nadd_ticket_note, close_ticket"]
        RES["Resources: ticket://{ticket_id},\npolicy://sla"]
        PROMPT["Prompt: triage_ticket"]
        AUTH --> TOOLS
        AUTH --> RES
        AUTH --> PROMPT
    end

    SERVER --> DATA[("data/tickets.json,\ndata/sla_policy.md")]

Transport: Streamable HTTP — justified in docs/architecture.md (short version: this is meant to be a shared internal capability multiple teams' AI applications connect to, not a single local process pair, which is what stdio is suited for).

What the server exposes

• 4 tools: search_tickets, get_ticket, add_ticket_note, close_ticket (the last is a high-impact action gated by client-side elicitation)

• 2 resources: ticket://{ticket_id} (templated) and policy://sla (static)

• 1 prompt: triage_ticket

Full documentation of each: docs/tools-resources-prompts.md.

Setup & running the demo

pip install -r requirements.txt

# Terminal 1
python server.py

# Terminal 2
python client.py                # interactive: real confirmation prompts via input()
python client.py --auto-confirm # non-interactive demo mode (used to produce demo/session_log.txt)

client.py connects with dev-agent-token (read + write scopes), runs discovery, invokes one of each tool/resource/prompt, demonstrates both error-handling failure modes (Requirement 8), performs the high-impact close_ticket action through client-side elicitation (Requirement 6), and finishes with a least-privilege demo showing dev-readonly-token correctly rejected from a write-scoped tool.

Security

Full write-up: docs/security-summary.md. Short version: bearer-token auth via StaticTokenVerifier, explicit per-tool scope checks (a real gap — connection-level scope requirements alone do not restrict individual tool calls — was found and fixed during development; see the security doc for the honest account), and ToolError + mask_error_details=True to distinguish user-actionable errors from internal failures that must never reach the client verbatim.

Requirements mapping