Read call intelligence
luca_analytics_call_intelligenceRetrieve post-call analytics for a period, including show rate, close rate, average rating, and call-to-close lag, derived from post-call events and coach-recorded outcomes.
Instructions
Post-call intelligence for a period: show rate, close rate, average rating and rating distribution, call-to-close lag, repeat-call cohort, day-of-week and call-sequence show rates, and surprise patterns, derived from post-call events and coach-recorded outcomes.
Luca operation: GET /api/analytics/call-intelligence Required scopes: analytics:read Required OAuth scope: luca:read; data sensitivity: redacted Does not require idempotency. Use workspaceId or workspaceSlug to override the default workspace configured by environment.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| query | No | ||
| workspaceId | No | Optional Luca workspace id override. | |
| workspaceSlug | No | Optional Luca workspace slug override. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |