Get Tickets
whmcs_get_ticketsRetrieve WHMCS support tickets with filtering options to manage and organize customer inquiries by department, client, status, or subject.
Instructions
Get support tickets with optional filtering
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| limitstart | No | Starting offset | |
| limitnum | No | Number of results | |
| deptid | No | Filter by department ID | |
| clientid | No | Filter by client ID | |
| No | Filter by email | ||
| status | No | Filter by status | |
| subject | No | Filter by subject |
Implementation Reference
- src/whmcs-client.ts:614-649 (handler)Core handler implementation: WhmcsApiClient.getTickets method that makes the WHMCS API call to 'GetTickets' action with filtering parameters and returns paginated list of tickets.
async getTickets(params: { limitstart?: number; limitnum?: number; deptid?: number; clientid?: number; email?: string; status?: string; subject?: string; ignore_dept_assignments?: boolean; } = {}) { return this.call<WhmcsApiResponse & { totalresults: number; startnumber: number; numreturned: number; tickets: { ticket: Array<{ id: number; tid: string; deptid: number; deptname: string; userid: number; name: string; email: string; cc: string; c: string; date: string; subject: string; status: string; priority: string; admin: string; attachment: string; lastreply: string; flag: number; service: string; }> }; }>('GetTickets', params); } - src/index.ts:414-435 (registration)MCP tool registration for whmcs_get_tickets, including input schema validation with Zod and thin handler that delegates to WhmcsApiClient.getTickets and formats response as JSON text.
server.registerTool( 'whmcs_get_tickets', { title: 'Get Tickets', description: 'Get support tickets with optional filtering', inputSchema: { limitstart: z.number().optional().describe('Starting offset'), limitnum: z.number().optional().describe('Number of results'), deptid: z.number().optional().describe('Filter by department ID'), clientid: z.number().optional().describe('Filter by client ID'), email: z.string().optional().describe('Filter by email'), status: z.string().optional().describe('Filter by status'), subject: z.string().optional().describe('Filter by subject'), }, }, async (params) => { const result = await whmcsClient.getTickets(params); return { content: [{ type: 'text', text: JSON.stringify(result, null, 2) }], }; } ); - src/index.ts:419-427 (schema)Input schema definition using Zod for parameter validation: pagination (limitstart, limitnum), filters (deptid, clientid, email, status, subject). Matches WHMCS GetTickets API parameters.
inputSchema: { limitstart: z.number().optional().describe('Starting offset'), limitnum: z.number().optional().describe('Number of results'), deptid: z.number().optional().describe('Filter by department ID'), clientid: z.number().optional().describe('Filter by client ID'), email: z.string().optional().describe('Filter by email'), status: z.string().optional().describe('Filter by status'), subject: z.string().optional().describe('Filter by subject'), },