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whmcs_get_support_departments

Retrieve support department listings from WHMCS to manage ticket routing and organizational structure.

Instructions

Get list of support departments

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ignore_dept_assignmentsNoIgnore department assignments

Implementation Reference

  • src/index.ts:551-565 (registration)
    Registration of the 'whmcs_get_support_departments' MCP tool. Defines the tool name, title, description, input schema using Zod, and the handler function that calls whmcsClient.getSupportDepartments() and formats the response.
        'whmcs_get_support_departments',
        {
            title: 'Get Support Departments',
            description: 'Get list of support departments',
            inputSchema: {
                ignore_dept_assignments: z.boolean().optional().describe('Ignore department assignments'),
            },
        },
        async (params) => {
            const result = await whmcsClient.getSupportDepartments(params);
            return {
                content: [{ type: 'text', text: JSON.stringify(result, null, 2) }],
            };
        }
    );
  • Core handler implementation in WhmcsApiClient class. Makes authenticated API call to WHMCS 'GetSupportDepartments' action with provided params, returning departments list with counts of open/awaiting tickets.
    async getSupportDepartments(params: { ignore_dept_assignments?: boolean } = {}) {
        return this.call<WhmcsApiResponse & {
            totalresults: number;
            departments: { department: Array<{
                id: number;
                name: string;
                awaitingreply: number;
                opentickets: number;
            }> };
        }>('GetSupportDepartments', params);
    }
  • Zod input schema for the tool, defining optional 'ignore_dept_assignments' boolean parameter.
    inputSchema: {
        ignore_dept_assignments: z.boolean().optional().describe('Ignore department assignments'),
    },
  • TypeScript type definition for the expected response from WHMCS GetSupportDepartments API, including totalresults and array of departments with id, name, and ticket counts.
    return this.call<WhmcsApiResponse & {
        totalresults: number;
        departments: { department: Array<{
            id: number;
            name: string;
            awaitingreply: number;
            opentickets: number;
        }> };
    }>('GetSupportDepartments', params);

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