update_ticket
Modify fields on an existing Zendesk ticket like status, priority, or assignee. Use it to change ticket details without creating a new one.
Instructions
Update fields on an existing Zendesk ticket (e.g., status, priority, assignee_id)
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"ticket_id": "<ticket_id>"
},
"name": "update_ticket"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| tags | No | ||
| type | No | ||
| due_at | No | ISO8601 datetime | |
| status | No | new, open, pending, on-hold, solved, closed | |
| subject | No | ||
| priority | No | low, normal, high, urgent | |
| ticket_id | Yes | The ID of the ticket to update | |
| assignee_id | No | ||
| requester_id | No | ||
| custom_fields | No |