search_conversations_by_customer

Retrieve customer-specific conversation history by email or ID, with optional date ranges and keyword filters. Use for analyzing past interactions with precision in Intercom support tickets.

Instructions

Searches for conversations by customer email or ID with optional date filtering.

Required: customerIdentifier (email/ID) Optional: startDate, endDate (DD/MM/YYYY format) Optional: keywords (array of terms to filter by)

Use when looking for conversation history with a specific customer.

Input Schema

Name	Required	Description
`customerIdentifier`	Yes	Customer email or ID to search for
`endDate`	No	Optional end date in DD/MM/YYYY format (e.g., '21/01/2025')
`keywords`	No	Optional keywords to filter conversations by content
`startDate`	No	Optional start date in DD/MM/YYYY format (e.g., '15/01/2025')

Input Schema (JSON Schema)

{
  "properties": {
    "customerIdentifier": {
      "description": "Customer email or ID to search for",
      "type": "string"
    },
    "endDate": {
      "description": "Optional end date in DD/MM/YYYY format (e.g., '21/01/2025')",
      "type": "string"
    },
    "keywords": {
      "description": "Optional keywords to filter conversations by content",
      "items": {
        "type": "string"
      },
      "type": "array"
    },
    "startDate": {
      "description": "Optional start date in DD/MM/YYYY format (e.g., '15/01/2025')",
      "type": "string"
    }
  },
  "required": [
    "customerIdentifier"
  ],
  "type": "object"
}

MCP Server for Intercom

search_conversations_by_customer

Instructions

Input Schema

Input Schema (JSON Schema)

Other Tools from MCP Server for Intercom

Related Tools