get_ticket
Retrieve detailed support ticket information from FitSlot by providing the ticket ID to access specific case details and status updates.
Instructions
Get detailed information about a specific ticket
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticketId | Yes |
Implementation Reference
- src/tools/ticket.tools.ts:155-203 (handler)MCP tool definition for 'get_ticket' including description, input schema (Zod), and execute handler that validates ticketId, fetches ticket via apiService.getTicket, formats response as JSON text content.
get_ticket: { description: 'Get detailed information about a specific ticket', parameters: z.object({ ticketId: z.string().describe('ID of the ticket to retrieve') }), execute: async (args: { ticketId: string }) => { try { logger.info('Getting ticket details', args); validateNotEmpty(args.ticketId, 'Ticket ID'); const ticket = await apiService.getTicket(args.ticketId); return { content: [ { type: 'text', text: JSON.stringify( { success: true, ticket }, null, 2 ) } ] }; } catch (error) { logger.error('Failed to get ticket', error); return { content: [ { type: 'text', text: JSON.stringify( { success: false, error: error instanceof Error ? error.message : 'Unknown error' }, null, 2 ) } ], isError: true }; } } }, - src/index.ts:60-68 (registration)Registers ticket tools (including get_ticket) by calling createTicketTools and merging into allTools object used in MCP server's listTools and callTool request handlers.
const ticketTools = createTicketTools(apiService); const chatbotTools = createChatbotTools(chatbotService); const pdfTools = createPDFTools(pdfService); const allTools = { ...ticketTools, ...chatbotTools, ...pdfTools }; - Helper method in FitSlotAPIService that performs the actual HTTP GET request to retrieve ticket details from the FitSlot API endpoint `/api/tickets/${ticketId}`.
async getTicket(ticketId: string): Promise<Ticket> { try { const response = await this.client.get<Ticket>(`/api/tickets/${ticketId}`); logger.info('Ticket retrieved', { ticketId }); return response.data; } catch (error) { logger.error('Failed to get ticket', error); throw error; } }