create_ticket

Instructions

Implementation Reference

• src/tools/ticket.tools.ts:13-85 (handler)

  Full implementation of the 'create_ticket' MCP tool, including description, Zod input schema, and execute handler that performs validation and delegates to the API service.

  create_ticket: {
    description: 'Create a new support ticket in the FitSlot system',
    parameters: z.object({
      title: z.string().describe('Title of the ticket'),
      description: z.string().describe('Detailed description of the issue or request'),
      priority: z.enum(['low', 'medium', 'high', 'urgent']).describe('Priority level of the ticket'),
      userId: z.string().describe('ID of the user creating the ticket')
    }),
    execute: async (args: {
      title: string;
      description: string;
      priority: string;
      userId: string;
    }) => {
      try {
        logger.info('Creating new ticket', args);
  
        // Validate inputs
        validateNotEmpty(args.title, 'Title');
        validateNotEmpty(args.description, 'Description');
        validateNotEmpty(args.userId, 'User ID');
        validateEnum(args.priority, TicketPriority, 'Priority');
  
        const ticket = await apiService.createTicket({
          title: args.title,
          description: args.description,
          priority: args.priority as TicketPriority,
          userId: args.userId
        });
  
        return {
          content: [
            {
              type: 'text',
              text: JSON.stringify(
                {
                  success: true,
                  message: 'Ticket created successfully',
                  ticket: {
                    id: ticket.id,
                    title: ticket.title,
                    status: ticket.status,
                    priority: ticket.priority,
                    createdAt: ticket.createdAt
                  }
                },
                null,
                2
              )
            }
          ]
        };
      } catch (error) {
        logger.error('Failed to create ticket', error);
        return {
          content: [
            {
              type: 'text',
              text: JSON.stringify(
                {
                  success: false,
                  error: error instanceof Error ? error.message : 'Unknown error'
                },
                null,
                2
              )
            }
          ],
          isError: true
        };
      }
    }
  },

• src/index.ts:60-68 (registration)

  Registration of the ticket tools (including create_ticket) into the allTools object, which is used by the MCP server's ListTools and CallTool request handlers.

  const ticketTools = createTicketTools(apiService);
  const chatbotTools = createChatbotTools(chatbotService);
  const pdfTools = createPDFTools(pdfService);
  
  const allTools = {
    ...ticketTools,
    ...chatbotTools,
    ...pdfTools
  };

• src/services/fitslot-api.service.ts:82-91 (helper)

  Helper method in FitSlotAPIService that handles the actual HTTP POST request to create a ticket on the backend API.

  async createTicket(request: CreateTicketRequest): Promise<Ticket> {
    try {
      const response = await this.client.post<Ticket>('/api/tickets', request);
      logger.info('Ticket created successfully', { ticketId: response.data.id });
      return response.data;
    } catch (error) {
      logger.error('Failed to create ticket', error);
      throw error;
    }
  }

• src/types/index.ts:43-48 (schema)

  TypeScript interface defining the request shape for creating a ticket, used by the API service and tool handler.

  export interface CreateTicketRequest {
    title: string;
    description: string;
    priority: TicketPriority;
    userId: string;
  }

• src/types/index.ts:18-22 (schema)

  Enum defining valid priority values for tickets, used in schema validation.

  export enum TicketPriority {
    LOW = 'low',
    MEDIUM = 'medium',
    HIGH = 'high',
    URGENT = 'urgent'